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Fiber-optic Internet for Waterloo — Plus TV & Phone

Waterloo Fiber is a city-owned, fiber-optic internet utility built to serve the residents and business of Waterloo. This buildout is supported by federal and state funding, as well as local funding passed by voters in a 2022 GO BOND referendum supporting the project’s deployment.

Our sole purpose is to make sure everyone in Waterloo has access to affordable, ultra-reliable, high-speed fiber optic-internet, cable TV and phone service.

What Is 100%
Fiber-optic Internet?

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Fiber optics are flexible strands of glass encased in protective coatings that transmit light signals to carry data. This results in faster, more reliable service than traditional copper transmission lines. Most internet service providers use copper lines for the final connections to customers, resulting in slower speeds. Waterloo Fiber’s fiber-optic internet, TV and phone service is 100% fiber and less susceptible to interference and damage from lightning and other acts of nature.
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What are people saying?

“We would like to thank your entire staff for making this transition seamless and pleasant for our entire family. We don’t have any dead areas in the house at all and the speed of the system is fantastic.”

Brent Gilmore

Network Test Customer

Your crews have done great work! Our kiddo loved watching them work out of the window and they were wonderful with waving back to him when he’d try to chat about their work when we’d drive by. Can’t wait for Water Fiber service!

Michelle B.

Future Customer

“The service at Waterloo Fiber has been excellent. I have received prompt response to questions and been informed every step of the way. The Internet has worked in every room of the house without the buffering that we have often had with other service providers. I am happy that we made the switch.”

Shawn B.

Network Test Customer

"We just wanted to say what a wonderful job those people did out here with putting that cable through. They fixed everything up so you could hardly tell where they dug and fixed it up, so I just wanted to give them an applause for that. It's just a wonderful job they did, thank you very much!"


Home Owner
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Help and Support

Welcome to friendly, courteous, 100% LOCAL customer support. Why? You deserve the best, and it’s the right thing to do.
Customer Support

Problems or issues?

Contact our 100% local customer support.


Contact our 100% local customer support.

Community Impact & Blog

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July 12, 2024
Board President, Andy Van Fleet - Where It All Began!

Check out our latest video highlighting where Waterloo Fiber all began 5 years ago and the vision of the Board and where we want to be in the future!

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June 27, 2024
The Next Chapter: Testing the Waters with Our Valued Customers

As you know, the construction continues happening all over Waterloo. We're working quickly to try to get as much done as we can so that when our software and technology is ready to go, you'll be good to go and get connected!

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February 15, 2024
First network data center installed for Phase 1

We were able to get our first network data center installed 2 weeks ago!

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High-speed Internet, TV and Phone Service Just for Waterloo!

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Crafted by Amperage.
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