What Does 100% Local Customer Service Actually Mean?
We are Waterloo. When you call our front desk we are answering from our Waterloo office, not outsourcing elsewhere. When you get a technician coming out they are coming from our Waterloo office so that you get quick responses. It's your neighbor who truly cares about the service you're getting because they care about the community they live in too!
What Are the Technical Benefits of a 100% Fiber-Optic Network for Business Internet?
Fiber-optic internet service is much faster and more reliable vs cable internet or DSL. It also has other major advantages like no throttling and better TV picture quality.
“We would like to thank your entire staff for making this transition seamless and pleasant for our entire family. We don’t have any dead areas in the house at all and the speed of the system is fantastic.”
Brent Gilmore
Network Test Customer
Your crews have done great work! Our kiddo loved watching them work out of the window and they were wonderful with waving back to him when he’d try to chat about their work when we’d drive by. Can’t wait for Water Fiber service!
Michelle B.
Future Customer
“The service at Waterloo Fiber has been excellent. I have received prompt response to questions and been informed every step of the way. The Internet has worked in every room of the house without the buffering that we have often had with other service providers. I am happy that we made the switch.”
Shawn B.
Network Test Customer
"We just wanted to say what a wonderful job those people did out here with putting that cable through. They fixed everything up so you could hardly tell where they dug and fixed it up, so I just wanted to give them an applause for that. It's just a wonderful job they did, thank you very much!"
As you know, the construction continues happening all over Waterloo. We're working quickly to try to get as much done as we can so that when our software and technology is ready to go, you'll be good to go and get connected!