“Access to affordable, reliable, and customer-oriented broadband should be a right, not a privilege, for every citizen. Regardless of neighborhood or property value, Waterloo Fiber and our smart city initiatives are committed to serving our entire community. We’re proud to offer a service that’s truly for the people, by the people.”
Customer Support — Internet Outage, Billing Questions & More
Connect with our 100% local customer support team for any issue or problem. Our support team can help you with your Waterloo internet outage, TV or phone outage, billing, service changes, technical support and any other questions you may have.
Help & Support by Phone
Report a service disruption anytime 319-291-0175.
Billing questions (Monday through Friday 8:00am-4:30pm) 319-291-0175
Technical support (Monday through Friday 8:00am-4:30pm) 319-291-0175
Technical support (Monday through Friday 8:00am-4:30pm) 319-291-0175
Help & Support by Email
Billing questions (Monday through Friday 8:00am-4:30pm) contact@waterloofiber.com
Technical support (Monday through Friday 8:00am-4:30pm) support@waterloofiber.com
Technical support (Monday through Friday 8:00am-4:30pm) support@waterloofiber.com
Help & Support by Text
Report a text Outage to 00000Waterloo internet outage or other service interruption 24/7/365
Billing questions (hours) text Billing to 00000
Technical support (hours) text Support to 00000
Technical support (hours) text Support to 00000
Help & Support by Live Chat
Live chat for all questions or issues, available (hours)
What Is Waterloo Fiber?
Waterloo Fiber is a city-owned, fiber-optic internet utility built to serve the residents and business of Waterloo, Iowa. Our sole purpose is to make sure everyone in Waterloo has access to affordable, ultra-reliable, high-speed fiber-optic internet, cable TV and phone service with 100% local customer support.
What Is 100% Fiber-optic Internet?
Fiber optics are flexible strands of glass encased in protective coatings that transmit light signals to carry data. This results in faster, more reliable service than traditional copper transmission lines. Most internet service providers use copper lines for the final connections to customers, resulting in slower speeds. Waterloo Fiber’s fiber-optic internet, TV and phone service is 100% fiber and less susceptible to internet outages, interference and damage from lightning and other acts of nature.
Visit FAQs
Community Impact & Blog
View All
It's Happening!
Read More
The long awaited, extremely anticipated, moment that Waterloo has been waiting for... is ALMOST here!
Board President, Andy Van Fleet - Where It All Began!
Read More
Check out our latest video highlighting where Waterloo Fiber all began 5 years ago and the vision of the Board and where we want to be in the future!
