hello world!

Customer Support — Internet Outages, Billing Questions & More

Connect with our 100% local customer support team for any issue or problem. Our support team can help you with Waterloo internet outages, TV or phone outages, billing, service changes, technical support and any other questions you may have.

Help & Support by Phone

Report a service disruption anytime 319-291-0175.
Billing questions (Monday through Friday 8:00am-4:30pm) 319-291-0175
Technical support (Monday through Friday 8:00am-4:30pm) 319-291-0175

Help & Support by Email

Billing questions (Monday through Friday 8:00am-4:30pm) contact@waterloofiber.com
Technical support (Monday through Friday 8:00am-4:30pm) contact@waterloofiber.com

Help & Support by Text

Report a text Outage to 00000Waterloo internet outage or other service interruption 24/7/365 
Billing questions (hours) text Billing to 00000
Technical support (hours) text Support to 00000

Help & Support by Live Chat

Live chat for all questions or issues, available (hours)

What Is Waterloo Fiber?

Waterloo Fiber is a city-owned, fiber-optic internet utility built to serve the residents and business of Waterloo. Our sole purpose is to make sure everyone in Waterloo has access to affordable, ultra-reliable, high-speed fiber-optic internet, cable TV and phone service with 100% local customer support.

What Is 100% Fiber-optic Internet?

Fiber optics are flexible strands of glass encased in protective coatings that transmit light signals to carry data. This results in faster, more reliable service than traditional copper transmission lines. Most internet service providers use copper lines for the final connections to customers, resulting in slower speeds. Waterloo Fiber’s fiber-optic internet, TV and phone service is 100% fiber and less susceptible to internet outages, interference and damage from lightning and other acts of nature.
Visit FAQs
waterloo fiber dot pattern

Community Impact & Blog

View All
July 12, 2024
Board President, Andy Van Fleet - Where It All Began!

Check out our latest video highlighting where Waterloo Fiber all began 5 years ago and the vision of the Board and where we want to be in the future!

Read More
June 27, 2024
The Next Chapter: Testing the Waters with Our Valued Customers

As you know, the construction continues happening all over Waterloo. We're working quickly to try to get as much done as we can so that when our software and technology is ready to go, you'll be good to go and get connected!

Read More
February 15, 2024
First network data center installed for Phase 1

We were able to get our first network data center installed 2 weeks ago!

Read More

High-speed Internet, TV and Phone Service Just for Waterloo!

Get Started
Copyright © 2024 Waterloo Fiber. All Rights Reserved. Terms and Conditions.
Crafted by Amperage.
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram