Customer Support — Internet Outage, Billing Questions & More
Connect with our 100% local customer support team for any issue or problem. Our support team can help you with your Waterloo internet outage, TV or phone outage, billing, service changes, technical support and any other questions you may have.
Help & Support by Phone
Report a service disruption anytime
319-291-0175.
Billing questions (Monday through Friday 8:00am-4:30pm)
319-291-0175Technical support (Monday through Friday 8:00am-4:30pm)
319-291-0175Help & Support by Text
Report a text Outage to 00000Waterloo internet outage or other service interruption 24/7/365
Billing questions (hours) text Billing to 00000
Technical support (hours) text Support to 00000
Help & Support by Live Chat
Live chat for all questions or issues, available (hours)
What Is Waterloo Fiber?
Waterloo Fiber is a city-owned, fiber-optic internet utility built to serve the residents and business of Waterloo, Iowa. Our sole purpose is to make sure everyone in Waterloo has access to affordable, ultra-reliable, high-speed fiber-optic internet, cable TV and phone service with 100% local customer support.

What Is 100% Fiber-optic Internet?
Fiber optics are flexible strands of glass encased in protective coatings that transmit light signals to carry data. This results in faster, more reliable service than traditional copper transmission lines. Most internet service providers use copper lines for the final connections to customers, resulting in slower speeds. Waterloo Fiber’s fiber-optic internet, TV and phone service is 100% fiber and less susceptible to internet outages, interference and damage from lightning and other acts of nature.
Visit FAQs
January 6, 2026
Why Waterloo Fiber's Provided Router Makes All the Difference
When you're setting up fiber internet service, one of the first decisions you'll face is whether to use your internet provider's router or bring your own. While the idea of using your existing router might seem convenient, there are compelling reasons why choosing Waterloo Fiber's provided router could save you time, frustration, and potentially money in the long run.
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December 5, 2025
Broadband "Nutrition" Labels
Shopping for internet service has traditionally felt like navigating a maze blindfolded. Providers advertise blazing speeds and competitive prices, but the fine print often reveals a different story: hidden fees, speed throttling, data caps, and promotional rates that expire faster than you can say "buffering." For years, consumers have struggled to compare plans and understand what they're actually paying for.
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November 20, 2025
Shop Safe This Holiday Season
At Waterloo Fiber, we're committed to keeping our community connected safely.
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