What Does 100% Local Customer Service Actually Mean?
We are Waterloo. When you call our front desk we are answering from our Waterloo office, not outsourcing elsewhere. When you get a technician coming out they are coming from our Waterloo office so that you get quick responses. It's your neighbor who truly cares about the service you're getting because they care about the community they live in too!
What Are the Technical Benefits of a 100% Fiber-Optic Network for Business Internet?
Fiber-optic internet service is much faster and more reliable vs cable internet or DSL. It also has other major advantages like no throttling and better TV picture quality.
“We would like to thank your entire staff for making this transition seamless and pleasant for our entire family. We don’t have any dead areas in the house at all and the speed of the system is fantastic.”
Brent Gilmore
Network Test Customer
Your crews have done great work! Our kiddo loved watching them work out of the window and they were wonderful with waving back to him when he’d try to chat about their work when we’d drive by. Can’t wait for Water Fiber service!
Michelle B.
Future Customer
Armando did an excellent job on the installation. He arrived early and was professional and courteous throughout the entire install process. We are very pleased to finally be connected to Waterloo Fiber!
Anonymous
New Customer
Tech was right on time and very friendly and knowledgeable. Easy installation process took only an hour.
Anonymous
New Customer
I had a great experience with the drop and the installation. The crew that trenched the drop to my house was accommodating to my request to verify the location of my irrigation system as I didn’t have it marked. They made sure it still worked when they were finished.
Anonymous
New Customer
The install was fantastic. Armando was courteous, respectful, and willing to let me ask questions and help figure out how to get the cable to the exact spot I wanted. It worked out perfectly. He was efficient, fast, and knowledgeable. If his install time was long, it was because I asked a LOT of questions and I talked to him a lot. He was gracious to answer and it was an enjoyable and personable conversation. Thanks for making the switch to Waterloo Fiber easy!
Anonymous
New Customer
The staff and install crew was fantastic. Top notch service, cleaned up afterwards and was knowledgeable about the app and process!
Anonymous
New Customer
Transitioning to Waterloo Fiber has been everything I hoped it would be. User friendly and professional. Exceptional product! We are absolutely ecstatic!
Anonymous
New Customer
“The service at Waterloo Fiber has been excellent. I have received prompt response to questions and been informed every step of the way. The Internet has worked in every room of the house without the buffering that we have often had with other service providers. I am happy that we made the switch.”
Shawn B.
Network Test Customer
"We just wanted to say what a wonderful job those people did out here with putting that cable through. They fixed everything up so you could hardly tell where they dug and fixed it up, so I just wanted to give them an applause for that. It's just a wonderful job they did, thank you very much!"
“Access to affordable, reliable, and customer-oriented broadband should be a right, not a privilege, for every citizen. Regardless of neighborhood or property value, Waterloo Fiber and our smart city initiatives are committed to serving our entire community. We’re proud to offer a service that’s truly for the people, by the people.”
