hello world!

Customer Support — Internet Outage, Billing Questions & More

Connect with our 100% local customer support team for any issue or problem. Our support team can help you with your Waterloo internet outage, TV or phone outage, billing, service changes, technical support and any other questions you may have.

Help & Support by Phone

Report a service disruption anytime 319-291-0175.
Billing questions (Monday through Friday 8:00am-4:30pm) 319-291-0175
Technical support (Monday through Friday 8:00am-4:30pm) 319-291-0175

Help & Support by Email

Billing questions (Monday through Friday 8:00am-4:30pm) contact@waterloofiber.com
Technical support (Monday through Friday 8:00am-4:30pm) support@waterloofiber.com

Help & Support by Text

Report a text Outage to 00000Waterloo internet outage or other service interruption 24/7/365 
Billing questions (hours) text Billing to 00000
Technical support (hours) text Support to 00000

Help & Support by Live Chat

Live chat for all questions or issues, available (hours)

What Is Waterloo Fiber?

Waterloo Fiber is a city-owned, fiber-optic internet utility built to serve the residents and business of Waterloo, Iowa. Our sole purpose is to make sure everyone in Waterloo has access to affordable, ultra-reliable, high-speed fiber-optic internet, cable TV and phone service with 100% local customer support.

What Is 100% Fiber-optic Internet?

Fiber optics are flexible strands of glass encased in protective coatings that transmit light signals to carry data. This results in faster, more reliable service than traditional copper transmission lines. Most internet service providers use copper lines for the final connections to customers, resulting in slower speeds. Waterloo Fiber’s fiber-optic internet, TV and phone service is 100% fiber and less susceptible to internet outages, interference and damage from lightning and other acts of nature.
Visit FAQs
Multi-strand fiber optic cable
waterloo fiber dot pattern

Community Impact & Blog

View All
November 6, 2025
Waterloo Fiber's Holiday Help Guide

A Message to Our Waterloo Fiber Community As the holiday season approaches, we at Waterloo Fiber are reminded of what makes our community truly special: the generous spirit and caring […]

Read More
October 3, 2025
TV Service Update: October 2025

Read about the latest update regarding TV service from Waterloo Fiber.

Read More
August 15, 2025
What are the Benefits of Fiber Internet?

You've heard about fiber internet, but what exactly are the benefits of it, and what makes it a top choice for your internet needs? Read about how fiber internet is reliable, fast, and a top choice for Waterloo residents.

Read More

High-speed Internet and Phone Service Just for Waterloo!

Get Started
Copyright © 2024 – 2025 Waterloo Fiber. All Rights Reserved. Terms and Conditions.
Crafted by Amperage.
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram